Terms of Service

1. Parties and agreement

These Terms of Service ("Terms") form a legally binding agreement between you ("Customer", "you") and NowBoard ("we", "us"). NowBoard is a trading name of Vindico Labs Ltd, a company registered in England and Wales. Our full company details are on our Contact page.

By signing up for a NowBoard account, you confirm that you are 18 or over and have authority to enter into this agreement on behalf of your organisation (if applicable).

2. The service

NowBoard provides a cloud-based digital signage platform ("Service") that enables customers to create, manage, and distribute content to connected display screens. The specific features available to you depend on your subscription plan.

We reserve the right to modify, update, or discontinue features of the Service at any time. Where changes are material, we will provide reasonable notice to active subscribers.

3. Subscription plans and pricing

Prices are shown in the currency you choose at signup (GBP, USD, EUR, AUD, NZD or CAD) and are exclusive of tax (VAT, GST or sales tax, depending on your billing region), which is added at checkout. Prices are subject to change. We will give you at least 30 days' notice of any price increase, which will take effect at your next renewal date.

Free includes one Channel and one Playlist, Signal, Soft and Poster styles, and unlimited Ad Spaces outside its five-Board allowance. Property, Motor and Holiday listings start at Starter. Paid plans include unlimited Boards, Playlists and Channels. Dedicated account management and a contractual SLA apply from £7,500/month of Enterprise contract value; account management is shared below this threshold.

4. Free plan

New accounts start on the Free plan (1 TV, 1 Channel, 1 Playlist, up to 5 Boards) with no payment method required. If you exceed the Free plan limits, you must add a payment method and activate a paid subscription to keep those Screens or Boards live. We reserve the right to modify or discontinue the Free plan at any time.

Free includes one TV, one Channel, one Playlist and five Boards. Ad Spaces are unlimited and excluded from the Board allowance. Free includes Signal, Soft and Poster styles and all content types except Property, Motor and Holiday listings, which start at Starter.

5. Billing and payment

Subscriptions are billed in advance, either monthly or annually depending on your chosen billing cycle. Payment is processed via Stripe. By providing payment details, you authorise us to charge your payment method for the subscription fees and any applicable taxes.

If payment fails, we notify you and retry collection under the payment-recovery schedule. Playback continues during retries. Once retries are exhausted, all TVs stop playing and the service becomes inactive. There is no automatic downgrade to Free or further read-only grace period. Saved content is retained as described in section 16. Invoice and bank-transfer accounts remain subject to manual overdue-payment review.

6. Cancellation and refunds

You may cancel your subscription at any time from within your account settings. Cancellation takes effect at the end of the current paid billing period. Until then service continues; afterwards all TVs stop playing and the service becomes inactive, without a downgrade to Free. Saved content is retained as described in section 16. We do not provide refunds for partial subscription periods, except where required by law.

Annual subscriptions cancelled within 14 days of payment (other than at renewal) may be eligible for a pro-rata refund at our discretion. Contact hello@nowboard.tv to request this.

7. Acceptable use

You may use the Service for any lawful commercial or organisational purpose. You must not use the Service to:

• Display, distribute, or store content that is unlawful, defamatory, obscene, or infringes third-party intellectual property rights
• Transmit spam, malware, or any malicious code
• Attempt to gain unauthorised access to the Service, other accounts, or underlying infrastructure
• Resell or sublicence the Service without our prior written consent
• Use the Service in a way that could damage, disable, or impair its functionality or security
• Collect or harvest personal data about other users of the Service

We reserve the right to suspend or terminate accounts that breach these acceptable use provisions, with or without notice depending on the severity of the breach.

8. Your content

You retain all intellectual property rights in the content you upload to or create within NowBoard ("Customer Content"). By using the Service, you grant us a limited, non-exclusive, royalty-free licence to store, process, and transmit your Customer Content solely for the purpose of providing the Service to you.

You are responsible for ensuring that your Customer Content does not infringe third-party rights, breach applicable law, or violate these Terms. We do not proactively monitor Customer Content but reserve the right to remove content that we become aware is unlawful or in breach of these Terms.

9. Data and privacy

Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms. Where you use NowBoard to process personal data on behalf of others (for example, displaying staff names or photos), you are responsible for ensuring appropriate legal basis and compliance with UK GDPR in that processing.

10. Availability and service levels

We aim to provide a reliable, high-availability service and target 99.5% uptime measured monthly, excluding scheduled maintenance. We do not guarantee uninterrupted access to the Service and shall not be liable for temporary outages caused by factors outside our reasonable control, including internet infrastructure failures, third-party service outages, or force majeure events.

Scheduled maintenance will be communicated with at least 24 hours' notice where possible and will be conducted during low-traffic hours.

11. Hardware

11.1 What we sell

We sell two NowBoard devices that plug into a TV's HDMI port:

• NowBoard Player: £149 ex VAT per device
• NowBoard Player Pro: £199 ex VAT per device

Organisation owners and admins can order them from the Players page in the NowBoard app. We deliver to UK addresses only. Prices exclude VAT; VAT at the UK rate is added at checkout. Delivery is charged on top and depends on how many devices you order. You see the delivery charge before you pay. Payment is taken by card through Stripe when you place the order.

11.2 Delivery and lead times

Devices are built to order unless we have them in stock. Checkout shows how many working days we expect your order to take to ship. That lead time is an estimate, not a guaranteed date. We email you when your order ships, with the courier and tracking number.

If we expect your order to ship late, we email you a new estimate. If the new date does not suit you, you can cancel any part of the order that has not shipped and we refund you in full for it.

11.3 Cancelling within 14 days

You can cancel an order for any reason within 14 days of the day the devices are delivered. You can also cancel at any time before the order ships.

• How to tell us: email accounts@nowboard.tv with your order number and the devices you are returning.
• Returning the device: send it back within 14 days of telling us, unused and in its original packaging with everything that came in the box. We email you the return address.
• Return postage: you pay the cost of returning a device you have changed your mind about. We pay if the device is faulty or is not what you ordered.
• Your refund: we refund you within 14 days of receiving the device back, to the card you paid with. If you return the whole order, the refund includes the delivery charge you paid.

We may reduce the refund if the device has been used, damaged, or handled more than you would need to check it in a shop.

11.4 12-month warranty

Each device has a 12-month warranty from the day it is delivered. If it develops a fault in its materials or workmanship under normal use, we repair or replace it at no cost to you. If we cannot do either, we refund what you paid for that device.

Reporting a fault: email accounts@nowboard.tv with your order number, which device is affected and what is going wrong. We may ask you to try some checks first. If the device needs to come back, we tell you how to send it and we pay the postage within the UK.

The warranty does not cover:

• Damage from accidents, misuse, liquid, or dropping the device
• Devices whose case has been opened, or whose hardware or software has been changed by anyone other than us
• Damage from power surges, or from a power supply we did not supply
• Loss or theft

11.5 Ownership and risk

The devices become yours, and you are responsible for them, once they are delivered.

11.6 You need a NowBoard licence

A device shows content only when it is paired to a NowBoard account with a Player Licence for that TV. Licences are sold separately as part of your subscription plan (see section 3). Buying a device does not include a subscription. The software on the device is licensed to you for use with NowBoard, not sold, and updates itself automatically.

11.7 Your statutory rights

If you buy as a consumer, you also have rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in this section affects your statutory rights.

11.8 Other hardware and installation

TV supply and contractor installation are available in the UK only, separately from the software licence. Scope, specification and charges are agreed with you before supply or installation. We publish a list of compatible hardware on our website. We do not warrant that NowBoard will function with hardware not on our compatibility list.

Where NowBoard-compatible hardware is purchased through a third-party retailer on our recommendation, any warranty or returns claim is with the retailer or manufacturer, not NowBoard.

12. Intellectual property

All intellectual property rights in the NowBoard platform, including software, design, templates, and documentation, are owned by or licenced to Vindico Labs Ltd. Nothing in these Terms transfers any ownership of NowBoard's intellectual property to you.

Our trademarks and branding may not be used without our prior written consent.

13. Confidentiality

Each party agrees to keep the other's confidential information confidential and not to disclose it to third parties without prior written consent, except as required by law or as necessary to provide or receive the Service. This obligation survives termination of these Terms.

14. Limitation of liability

To the maximum extent permitted by law:

• Our total liability to you in any 12-month period shall not exceed the total fees paid by you to NowBoard in that period
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of data, or business interruption, even if advised of the possibility of such damages
• We shall not be liable for any failure to provide the Service caused by circumstances outside our reasonable control

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Vindico Labs Ltd, its directors, employees, and contractors from and against any claims, damages, losses, and expenses (including legal fees) arising from: (a) your use of the Service; (b) your Customer Content; or (c) your breach of these Terms.

16. Termination

Either party may terminate these Terms by cancelling the subscription as described in section 6. We may terminate your account immediately if you materially breach these Terms, fail to pay fees after notice, become insolvent, or engage in conduct that we reasonably believe puts the Service or other customers at risk.

On termination, your access to the Service will cease. We will retain your data for 90 days post-cancellation to allow you to request an export, after which it will be permanently deleted.

17. Changes to these terms

We may update these Terms from time to time. We will give you at least 30 days' written notice of material changes. Continued use of the Service after the effective date of changes constitutes your acceptance of the updated Terms. If you do not accept the changes, you may cancel your subscription before the effective date.

18. Governing law and disputes

These Terms are governed by the laws of England and Wales. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in your jurisdiction provide otherwise.

We encourage you to contact us in the first instance to resolve any dispute informally: hello@nowboard.tv.

19. General

• Entire agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and NowBoard regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in future.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets.

Contact us

Questions about these Terms? Contact us at hello@nowboard.tv or via our contact form.